Delivery Options and Charges
We only ship to addresses in the UK.
There are 2 shipping options available:
- Standard delivery (delivery within 2-5 days) = £3.50
- Next Working Day delivery (orders must be placed by 11am) = £5.95
Orders are processed for delivery on working days only (Monday to Friday, excluding Bank Holidays). Orders placed by 11am, Monday to Friday, will be despatched the same day.
All Next Working Day deliveries are tracked and require a signature upon delivery. Some Standard deliveries are tracked but do not require a signature upon delivery.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of the incorrect address being entered at checkout.
Returns and Exchanges
We hope that you are delighted with your TINCTURE purchases. However, if for any reason you are not entirely satisfied or your otherwise wish to cancel you order, you may return any item in its original condition for a refund with 14 days from delivery.
Please notify us if you would like to return your order by contacting our Customer Service team - with detail of your order number and items for return – by email on email@example.com or by phone on 0203 598 4895 (Monday to Friday 09:00-17:30. Excluding Bank Holidays).
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
Returned goods should be posted to:
TINCTURE London Ltd
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at the address above within 14 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Damaged, Faulty or Incorrect Items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us if by contacting our Customer Service team - with detail of your order number and items affected – by email on firstname.lastname@example.org or by phone on 0203 598 4895 (Monday to Friday 09:00-17:30. Excluding Bank Holidays).
Please keep the packing materials, and the damaged items for inspection by the carrier.
This policy does not affect your rights under law as a consumer, which apply in addition.